What we do: Overview

We believe that great creative work should be demanded on any digital communication project, but have found that for many agencies this is where the story ends. Our approach to the design starts with a careful planning process during which we help our clients define what they want to achieve in the first place and then plan how they are going to get it.
We also have a simple set of tried and tested tools that we use to generate understanding of what the system’s users will really want to do. We then tie in  these user needs with our clients’ business objectives.

In this way we build in success for both the user and the organisation, and it is no coincidence that our work generates a more than 100 % improvement across the range of their key performance indicators.

The process we follow applies equally to websites, learning systems and direct digital communication systems such as email newsletters. Whatever the medium, it is what the users do, not what the technology does, that matters. And we help users do more of what they want and more of what you want

Our assessment and planning service

Our clients are rarely starting from scratch and need to know where they are now before deciding where to go next. They have found our strategic audit process invaluable in helping them determine the priorities for their users and how to best meet them.

Often clients are not quite sure how running a process like this will really help them. We are happy to carry out a quick and free assessment of your homepage against this set of criteria:  The five faces of effective webdesign.

Recent clients that we have done this for have found it "incredibly helpful" and "pivitol to our current thinking" (yes we can provide full testimonials on request). So if you would like to book a check-up, get in touch now!

Our design services

When it comes to designing and building the system, however, the devil is in the detail. We produce detailed, high-quality wireframes to highlight key features, documenting both the layout and the exact functionality.

Over the last ten years we have designed many high profile websites over the last ten years and in that time we have developed a particulary efficient way of working which gets the job done better, quicker and cheaper.

Our design methodology is all about careful planning, not reinventing the wheel, reuse and quality. Oh and of course we work with one of the best creative agencies around, delivering beauty and personality in equal measure.

Read more about our design process here

Learning platform design

Our experience is rooted in the education and organisational development sectors. We have been designing some of the UK's leading  learner-centred social learning platforms for years. We are increasingly working with 3rd sector organisations particularly in the museums and galleries space to help them unlock the massive learning potential in their exhibits vaults. We are also deeply involved in the move to take learning into the social space.